Complaints about Te Kāhui Kāhu
We take all complaints seriously and action them immediately. If you make a complaint to us, we'll treat you with respect and in a professional manner.
If you're not happy with any part of our service, let us know. Your feedback helps us improve. You can:
- Email us: accreditation@tekahuikahu.govt.nz, or
- Complete our online form: Online complaints form external
We’ll acknowledge your complaint and do our best to respond within 10 working days.
We’ll follow up with the people involved and work to resolve any concerns. We’ll also update you in writing about the actions we’ve decided to take, unless you’ve asked to remain anonymous.
If you're not satisfied with the outcome of a complaint
If you’re not satisfied with the complaint outcome, you can appeal it. You have 10 working days from receiving our written decision to appeal it if you’re not satisfied.
To appeal, email our General Manager at accreditation@tekahuikahu.govt.nz.
If you're not satisfied with the General Manager’s decision, you can write to the Ministry of Social Development’s Deputy Chief Executive (People & Capability).
Making a complaint - Ministry of Social Development external
If you’re still not satisfied with the Deputy Chief Executive’s decision, you can contact the New Zealand Ombudsman for an independent review.