Removing accreditation or approval

There are three ways your accreditation or approval can be removed:

You ask us to remove it.
We identify it is no longer required.
You are not complying with the standards.

Asking us to remove it

Let us know if you no longer need accreditation or approval. It's your responsibility to tell us if:

your organisation is sold,
you stop operating,
you don’t hold a contract with one of our partner agencies anymore, or
you don’t want to or can’t deliver the service(s) anymore.

You can let us know by making a request via the Te Kāhui Kāhu Online provider portal or emailing us at accreditation@tekahuikahu.govt.nz. Tell us why you want to end your accreditation or approval, and include your legal business name, trading name (if you use one), and address. We’ll respond to you as soon as we can.

When we identify you no longer need it

Before each review assessment, we check if you’re still eligible.

If you’re not, we’ll start the process to end your accreditation or approval. We’ll contact you and your previous funding agency(ies) before we take any action, and we’ll keep you updated throughout the process.

You are not complying with the standards

If we identify that you’re not complying with the standards, we may suspend or revoke your accreditation or approval. Suspension and revocation are serious and may impact your organisation's contracts and funding.

Suspension

Suspension is a warning step before we remove your accreditation or approval. We’ll suspend your accreditation or approval if:

you’re not meeting the standards, and you’ve not fixed the issues we identified after we provided you with an opportunity to do so, or
we have serious concerns you are not meeting the standards or relevant legislation that protect people’s health, safety, wellbeing or the use of government funding.

If we suspend your accreditation or approval, we’ll send you a letter explaining why. If you’re an Oranga Tamariki community service provider or deliver intercountry adoption services, we’ll also publish a suspension notice in the New Zealand Gazette.

You’ll have 60 days to respond and fix the issues outlined in the letter. You must tell us what you’ve done and provide evidence.

We’ll review your response and let you know the outcome. If you make the necessary improvements in time and we decide that you’ve met the standards, we’ll lift the suspension. If not, we’ll start the process to revoke your accreditation or approval.

Revocation

Revocation means permanent removal of your accreditation or approval. It usually follows a period of suspension where you have not complied with the conditions of your suspension. We may also revoke your accreditation or approval if we have other serious concerns, such as:

you have not met the conditions of your suspension, or
we have serious concerns you are not meeting the standards or relevant legislation that protect people’s health, safety, wellbeing or the use of government funding.

If we revoke your accreditation or approval, we’ll send you a letter explaining why. If you’re an Oranga Tamariki community service provider or deliver intercountry adoption services, we’ll also publish a revocation notice in the New Zealand Gazette.

You can re-apply for accreditation and approval again in the future, but we will consult with relevant partner agencies on your application before we accept it, and we may ask you to provide additional assurances if your accreditation or approval has been revoked for serious non-compliance with the standards.